What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The recipient in the given form has been added to our list of bounce emails.
firstname.lastname@example.org is on the bounce list
Reason(s) : X-Postfix; Host or domain name not found. Name service error
I think this is because you are using the same email address as your custom sender email. The sender has been added through verification method. Gmail doesn't support this method due to the changes in their DMARC policy (https://dmarc.org/).
If you want to keep the same sender email, we recommend using the SMTP method. Please check this guide for configuration: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP.
Let us know if you need further help.
Hi email@example.com is not in a bounce list!
And i not see "Add Sender Email" button in my accounnt setting :/
I have already removed the email from the list that is why it's not showing up on your end. I'm sorry for not letting you know.
As for the Add Sender Email button, you have to click the "Edit" link to reveal that button:
Yeah, firstname.lastname@example.org added, but im not recieve e-mail
Can you help me?
Oh, sorry. Now it's work!
That's great to know. Please contact us again if there are any problems.