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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms are not sending emails for about 20 hours ago

    Asked by radnek on October 26, 2016 at 05:22 AM

    Hello, all my forms not send me e-mail about 20 hours

    Whats happenned?

    Page URL:
    http://taxiuber.ru/work.html

    My Forms
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    JotForm Support

    Answered by Welvin on October 26, 2016 at 09:19 AM

    The recipient in the given form has been added to our list of bounce emails. 

    rabotataxiuber@gmail.com is on the bounce list 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I think this is because you are using the same email address as your custom sender email. The sender has been added through verification method. Gmail doesn't support this method due to the changes in their DMARC policy (https://dmarc.org/). 

    If you want to keep the same sender email, we recommend using the SMTP method. Please check this guide for configuration: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    Let us know if you need further help.

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    Answered by radnek on October 26, 2016 at 09:56 AM

    Hi rabotataxiuber@gmail.com is not in a bounce list!

     

     

     

    And i not see "Add Sender Email" button in my accounnt setting :/

     

     

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    JotForm Support

    Answered by Welvin on October 26, 2016 at 11:14 AM

    I have already removed the email from the list that is why it's not showing up on your end. I'm sorry for not letting you know. 

    As for the Add Sender Email button, you have to click the "Edit" link to reveal that button:

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    Answered by radnek on October 26, 2016 at 11:22 AM

    Yeah, rabotataxiuber@gmail.com added, but im not recieve e-mail

     

     

    Can you help me?

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    Answered by radnek on October 26, 2016 at 11:26 AM

    Oh, sorry. Now it's work!

     

    Thank you!

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    JotForm Support

    Answered by Welvin on October 26, 2016 at 12:53 PM

    That's great to know. Please contact us again if there are any problems.