What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting an error when trying to submit my Payment on Paypal payment page

    Asked by wjrumley on October 26, 2016 at 12:18 PM

    Receive the following message:

    Sorry, we can't complete your purchase at this time. Please return to the merchant and choose another way to pay.

    I called Paypal and they said the issue is on the form side.

    Thank you,

    Rebecca

    Page URL:
    https://www.paypal.com/webapps/xoonboarding?country.x=US&amp;exp=guest<br/>&amp;flow=1-P&amp;locale.x=en_US&amp;mfid=1477498638399_6abd83c4e2021&<br/>amp;rm=2&amp;token=7RP058162413794

    Screenshot
    purchase message Paypal error paypal paypal form
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    JotForm Support

    Answered by Welvin on October 26, 2016 at 03:08 PM

    Based on the error message, it seems like that payment method that is being used is having problems. Is this a payment by credit card on the Paypal payment page? If so, then that is the case. You have to make sure that your card is active with enough balance or credit to fund the transaction. If you are doing a test, make sure to use a credit/debit card that is not being linked to a Paypal account.