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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I'm getting an error when trying to submit my Payment on Paypal payment page

    Asked by wjrumley on October 26, 2016 at 12:18 PM

    Receive the following message:

    Sorry, we can't complete your purchase at this time. Please return to the merchant and choose another way to pay.

    I called Paypal and they said the issue is on the form side.

    Thank you,


    Page URL:

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    JotForm Support

    Answered by Welvin on October 26, 2016 at 03:08 PM

    Based on the error message, it seems like that payment method that is being used is having problems. Is this a payment by credit card on the Paypal payment page? If so, then that is the case. You have to make sure that your card is active with enough balance or credit to fund the transaction. If you are doing a test, make sure to use a credit/debit card that is not being linked to a Paypal account.