What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why did my email notification not work?

    Asked by MickBlackmore on October 26, 2016 at 05:49 PM

    Hi there,

    I have set up our first form, and had it approved. However the first time we tried to use it the email notifications never came through.

    Can you please confirm we have set this up correctly, and if so why the emails did not send.




  • Profile Image
    JotForm Support

    Answered by Chriistian on October 26, 2016 at 10:57 PM

    I checked your mail logs and it appears that all the emails have been sent successfully to your recipients. I believe you have setup the email notification correctly. You may also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the email was sent there, and make sure that noreply@jotform.com is in your trusted senders list.

    If the issue persists, please let us know. You may also check out this thread for more info: Why I am not Receiving Email Notifications?
    Thank you.

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:24 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!

  • Profile Image

    Answered by Michael on November 03, 2016 at 05:26 PM

    Thanks guys. I found the section to check if my email was blacklisted and YES it was for some reason.

    Now corrected and working fine.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 03, 2016 at 06:43 PM

    Thank you for taking the time updating us on the status and letting us know its working now.

    Feel free to contact us again anytime should you require assistance on JotForm.