What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm getting error 116 upon password reset attempt?

    Asked by PPSIR Support  on October 27, 2016 at 10:46 AM

    Hello, sorry for making another ticket but for some when I try to access the original one it doesn't display. Still can't reset the password for my account. Tried multiple browsers, cleared cookies/cache, even tried it in safe mode. Getting the exact same error. Any recourse on this?

     

    error 116 JotForm uploads password reset
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    JotForm Support

    Answered by Nik_C on October 27, 2016 at 12:24 PM

    We're sorry for this inconvenience.

    Most probably it was a temporary downtime in that period, please try again and let us know if the issue still persists.

    We'll wait for your response.

    Thank you!

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    Answered by PPSIR Support  on October 27, 2016 at 12:30 PM

    Just tried it again on a fresh install of Firefox with cleared cache and cookies/history. Exact same error.

     

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    JotForm Support

    Answered by BDAVID on October 27, 2016 at 02:19 PM

    I just tried resetting my password for my personal account, and it worked:

    I believe the error is occurring in your account because the username has a space in between, which makes the conflict, so I have changed your username from "PPSIR Support" to "PPSIRSupport".

    Please try resetting your password again, the reset instructions will be sent to "selam.andemicael@prominentproperties.com". Let us know if you need more help.

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    Answered by PPSIRSupport on October 27, 2016 at 02:22 PM

    Thanks, that resolved the issue. Everything went through fine.

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    JotForm Support

    Answered by Nik_C on October 27, 2016 at 03:54 PM

    On behalf of my colleague, you're welcome.

    Let us know if we can be of any additional assistance.

    Thank you!