Why I'm getting error 116 upon password reset attempt?

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    PPSIR Support 
    Asked on October 27, 2016 at 10:46 AM

    Hello, sorry for making another ticket but for some when I try to access the original one it doesn't display. Still can't reset the password for my account. Tried multiple browsers, cleared cookies/cache, even tried it in safe mode. Getting the exact same error. Any recourse on this?

     

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    Nik_C
    Answered on October 27, 2016 at 12:24 PM

    We're sorry for this inconvenience.

    Most probably it was a temporary downtime in that period, please try again and let us know if the issue still persists.

    We'll wait for your response.

    Thank you!

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    PPSIR Support 
    Answered on October 27, 2016 at 12:30 PM

    Just tried it again on a fresh install of Firefox with cleared cache and cookies/history. Exact same error.

     

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    BDAVID
    Answered on October 27, 2016 at 02:19 PM

    I just tried resetting my password for my personal account, and it worked:

    I believe the error is occurring in your account because the username has a space in between, which makes the conflict, so I have changed your username from "PPSIR Support" to "PPSIRSupport".

    Please try resetting your password again, the reset instructions will be sent to "selam.andemicael@prominentproperties.com". Let us know if you need more help.

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    PPSIRSupport
    Answered on October 27, 2016 at 02:22 PM

    Thanks, that resolved the issue. Everything went through fine.

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    Nik_C
    Answered on October 27, 2016 at 03:54 PM

    On behalf of my colleague, you're welcome.

    Let us know if we can be of any additional assistance.

    Thank you!