Why I'm getting error 116 upon password reset attempt?

Hello, sorry for making another ticket but for some when I try to access the original one it doesn't display. Still can't reset the password for my account. Tried multiple browsers, cleared cookies/cache, even tried it in safe mode. Getting the exact same error. Any recourse on this?

We're sorry for this inconvenience.

Most probably it was a temporary downtime in that period, please try again and let us know if the issue still persists.

We'll wait for your response.

Thank you!

Just tried it again on a fresh install of Firefox with cleared cache and cookies/history. Exact same error.

I just tried resetting my password for my personal account, and it worked:

I believe the error is occurring in your account because the username has a space in between, which makes the conflict, so I have changed your username from "PPSIR Support" to "PPSIRSupport".

Please try resetting your password again, the reset instructions will be sent to "selam.andemicael@prominentproperties.com". Let us know if you need more help.

Thanks, that resolved the issue. Everything went through fine.

On behalf of my colleague, you're welcome.

Let us know if we can be of any additional assistance.

Thank you!