What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving copies of my forms?

    Asked by ssmith690 on October 27, 2016 at 10:52 AM

    When I test my form, I am not receiving copies.  I've added 2 addresses and it's not going to either.  I've checked with our administrator to ensure .jotform.com has been white listed.


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    JotForm Support

    Answered by candy on October 27, 2016 at 11:43 AM


    In order to solve your issue, we have to understand that what do you mean by "copy"?

    Do you mean "submission"? Or, Do you mean "notification email"?

    Could you please explain us? If you are able to attach screenshots to explain, it would be much better.

    Thanks in advance.