What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Please Wait" on form submission

    Asked by JodeeT on October 27, 2016 at 11:35 AM

    I'm trying to test my form on this page:


    And I keep getting a "Please wait" message on the submission button.

    This is the link to the form I'm working on:


    I have the Sender field set to Business Name. I have the Reply To field set to E-mail. I have my address and client's address in the Recipient Email field. I have noreply@jotform.com for the Sender Email. I do not know all the information to use the SMTP option, but I can probably get it over the next few days, if that's what it takes.

    My email address is jodee@lggroup.us.


    Page URL:

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    JotForm Support

    Answered by Kiran on October 27, 2016 at 01:02 PM

    As I tried to submit the form using the direct link, I am able to submit the form without any issue. However, when the form embedded on the web page is submitted, it hangs at Please wait. I notice that you are embedding the form using embed form plugin on your WordPress web page. Please try embedding the form using the default Javascript embed code on the web page and see if that helps.

    Also, please make sure that you have disabled the WordPress plugin to avoid any conflicts on the page. 

    The other question related to SMTP is moved to a separate thread and shall be addressed there shortly.


    Thank you! 

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    Answered by JodeeT on October 27, 2016 at 01:44 PM
    Thank you! It was a WordPress.org site, which I didn’t know, so I had the wrong platform.
    Jodee Taylor
    In the office Tues. and Thurs. 9 a.m.-5 p.m.; Wed., noon-5 p.m.
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    JotForm Support

    Answered by Kiran on October 27, 2016 at 02:59 PM

    You can embed JotForms almost on any platform using the embed code from the publish wizard. You can get the embed script from the publish wizard and it to the WordPress web page from the Text tab.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by Jodee on October 27, 2016 at 03:04 PM

    Thanks everyone. It's fixed!