What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I test submitted your form https://www.jotform.us/form/62488496339170 but I did not encounter the issue. See the video below when I test.
Please provide more details. Was the form publish on a website? Can you share to us the URL of your website where we can also test.
Let us know if issue persist
I fix the problem after I submitted the question. Thank you though
Sent from my iPhone
If you have any additional questions do not hesitate to contact us.