What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my jotform notifications not coming through to my email?

    Asked by rwallbr on October 28, 2016 at 03:58 PM

    When we view submissions, we have three from today - but they never came through to our email linked to this form (wfdsup@sears.ca).  We have tried adding different emails and performed several tests with 3 different jotforms and none of them are sending the email notifications. 

    JotForm email through not coming through
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    JotForm Support

    Answered by liyam on October 28, 2016 at 11:05 PM


    I checked the email address but there are no failed email deliveries for wfdsup@sears.ca. If you are not receiving email alerts to that address, please check your spam folder for possibilities of the emails landing there.

    However, the email address mbertol@sears.ca was found in the bounce list. I have now removed it so you should start receiving email alerts from JotForm again to that address.

    If there are further questions in relation to this matter, please let us know.

    Thanks :)


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    JotForm Support

    Answered by seth on November 02, 2016 at 11:10 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.