What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe: Automatic currency conversion

    Asked by ELshba7 on October 29, 2016 at 01:33 PM

    Hello,

    I have STRIPE in one of my forms and will add another within the next 48 hours.

    When adding STRIPE, will STRIPE in a JotForm automatically conform to the "currency" of the web visitor address listed, or did I need to do some special coding first in order to get order currencies listed?

    Here is the JotForm listed on one of my current websites: www.tbsportsentertainment.com/members.

    Thanks again,

    George

    Page URL:
    https://www.tbsportsentertainment.com/members

    stripe currency currency conversion
  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 12:09 AM

    Hello George,

    The currency that appears on the page is dependent on the user account's settings (your account). So it does not change on the address or the kind of currency that the owner of the card has in default. The person who pays will just have a conversion rate that will allow him to pay from his currency to yours via his card-issuing-bank.

    Please let us know if you need further clarification on this matter.

    Thanks.

     

  • Profile Image

    Answered by ELshba7 on October 30, 2016 at 02:37 PM

    Hello Liyam,

    So just to be clear, if my currency is in U.S. dollars (USD), and you are from London, paying in the British Pound, they pay the amount I have and their bank (Card issuing company), will automatically adjust the payment to reflect the currency of their bank, within their account? Sorry if the question is redundant, but definitely thanks for your help.

     

    George

  • Profile Image
    JotForm Support

    Answered by Mike on October 30, 2016 at 04:21 PM

    Yes, your Square account will receive payment in your currency, while the currency conversion will be automatically handled by the buyer's card issuer.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike on October 30, 2016 at 04:36 PM

    I am sorry, I referred to the Square processing in my last reply.

    The Stripe processing will work in the same way with our integration. You can check the following article to find out more information on this topic.

    Stripe: Which currencies does Stripe support?

  • Profile Image

    Answered by George on November 02, 2016 at 11:43 AM

    Hello Mike,

    Thanks for the information.

     

    You guys are great, and I am definitely loving this software.

     

    George