Why am I getting an error message when trying to view my pictures

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    ATIOffice
    Asked on October 31, 2016 at 11:45 AM

     

    My pictures are not showing up and I'm getting an error message saying "oops"

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    david
    Answered on October 31, 2016 at 01:55 PM

    We are working on reverting our file upload system back to the previous version.  An update caused previously uploaded files to have a different file path that will not resolve.  Until this is fixed, any files can be accessed from:

    https://www.jotform.com/uploads/

    Instead of:

    https://files.jotform.com/jufs/

    Changing the beginning of any download URL as above will allow for temporary access until this is resolved.