What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I getting an error message when trying to view my pictures

    Asked by ATIOffice on October 31, 2016 at 11:45 AM


    My pictures are not showing up and I'm getting an error message saying "oops"

    Page URL:

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    JotForm Support

    Answered by david on October 31, 2016 at 01:55 PM

    We are working on reverting our file upload system back to the previous version.  An update caused previously uploaded files to have a different file path that will not resolve.  Until this is fixed, any files can be accessed from:


    Instead of:


    Changing the beginning of any download URL as above will allow for temporary access until this is resolved.