What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have all uploaded images have disappeared from my form submissions?

    Asked by apgg on October 31, 2016 at 01:49 PM

    All of the images that were uploaded with our form submissions have disappeared and are broken links. Please advise.

    Page URL:
    https://files.jotform.com/jufs/apgg/42445091818154/353384839102659369/<br/>IMG_5293.JPG?md5=AR_D6jnQJ5oD7yxipYC_6Q&amp;expires=1477936200

    Submissions uploaded images all and
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    JotForm Support

    Answered by Jan on October 31, 2016 at 05:14 PM

    Sorry for the inconvenience. We had a temporary issue in regards to the File Upload field a while ago. Our developers immediately fixed this issue.

    I checked your form submission and I can see that the uploaded files are showing properly. Here's a screenshot:

    The URL you provided is working as well, I clicked it and I was able to see the uploaded image.

    Thank you for understanding.