What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Difficulty uploading image into form.

    Asked by Hriccio on October 31, 2016 at 01:55 PM

    Cannot seem to upload jpeg photo.  Several attempts tried, several different instructions.   Most recent error message "Spam Check failed".  Looking for live support via chat or telephone if possible.

    Page URL:
    https://www.jotform.com//?formID=62935643118156

    Screenshot
    message upload jpeg check different
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    JotForm Support

    Answered by david on October 31, 2016 at 02:33 PM

    Adding images and file uploads should be working once again.  Let us know if you are still unable to add images to your forms or download previously uploaded files and we will be happy to have a another look.

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    Answered by Hriccio on October 31, 2016 at 02:44 PM
    Can we call you? It's not working and we are very frustrated! WE are
    trying to get this loaded.
    Heidi
    ...
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    JotForm Support

    Answered by david on October 31, 2016 at 04:05 PM

    We do not offer phone based support at this time.

    If you are trying to simply insert an image into the form, use and Image field:

    If there is something else you are trying to do, let us know specifically and we will be happy to have another look.

  • Profile Image

    Answered by Hriccio on October 31, 2016 at 04:44 PM
    The issue is this:
    When we go to upload an image, it does not give us a from file option. It
    ...
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    JotForm Support

    Answered by david on October 31, 2016 at 06:23 PM

    When you first add an Image field to your form, the option to upload a file is presented:

    Is there something different shown on your end after adding an image field?  Let us know what is shown on your end and we will see what is causing the upload not to be available.