What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I canceled my subscription

    Asked by katiedunnphotography on October 31, 2016 at 02:42 PM

    I downgraded to the free plan sometime last month and it tried to charge me for bronze. I just went in and downgraded it again and I want to make sure it gets done. Thanks.

    charge thanks and downgraded
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    JotForm Support

    Answered by Kiran on October 31, 2016 at 06:40 PM

    It looks like that you have downgraded your account subscription from the billing section of your account. Since the account subscription is paid using PayPal, it is required to cancel the subscription from the PayPal dashboard.

    In order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your JotForm account is now downgraded to Free subscription. 

    Thank you!