No one is getting my auto reply emails when filling out a form please help

  • macinbusiness
    Asked on November 1, 2016 at 9:17 AM

    any of my forms no one gets an auto reply, its all setup.

  • Jan
    Replied on November 1, 2016 at 12:04 PM

    Are you referring to this form(https://www.jotform.com/62815308277258)? I've checked this and I didn't see any new submissions.

    I did a test submission on your form and I entered my email address in the Email field. After hitting the submit button, I received the auto-responder email in my inbox.

    No one is getting my auto reply emails when filling out a form please help Image 1 Screenshot 20
    If you are referring to a different form, please let us know so that we can further investigate. Thank you.

  • macinbusiness
    Replied on November 1, 2016 at 12:44 PM
    Ok strange I have 3 emails accounts and no replies I'm getting
    Carmine De Santo
    Publisher & Senior Editor / iBusiness Magazine

    T: 416-907-8410
    W: http://www.ibusinessmag.com
    E: publisher@ibusinessmag.com

    ...
  • Jan
    Replied on November 1, 2016 at 2:49 PM

    I checked the mail logs and I can see that the notification are being sent successfully to your email.

    No one is getting my auto reply emails when filling out a form please help Image 1 Screenshot 30

    You are probably referring to this form (https://www.jotform.com/form/2780739891). I checked the auto-responder email of that form and I can see that the Recipient Email is set to "Name:" which is incorrect. This should be set to "Email" field.

    No one is getting my auto reply emails when filling out a form please help Image 2 Screenshot 41

    Please change the Recipient Email of the autoresponder in order to fix that.

    If you have any questions, let us know. Thank you.