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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No one is getting my auto reply emails when filling out a form please help

    Asked by macinbusiness on November 01, 2016 at 09:17 AM

    any of my forms no one gets an auto reply, its all setup.

    Emails auto reply Getting a
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    JotForm Support

    Answered by Jan on November 01, 2016 at 12:04 PM

    Are you referring to this form(https://www.jotform.com/62815308277258)? I've checked this and I didn't see any new submissions.

    I did a test submission on your form and I entered my email address in the Email field. After hitting the submit button, I received the auto-responder email in my inbox.


    If you are referring to a different form, please let us know so that we can further investigate. Thank you.

  • Profile Image

    Answered by macinbusiness on November 01, 2016 at 12:44 PM
    Ok strange I have 3 emails accounts and no replies I'm getting
    Carmine De Santo
    Publisher & Senior Editor / iBusiness Magazine

    T: 416-907-8410
    W: http://www.ibusinessmag.com
    E: publisher@ibusinessmag.com

    ...
  • Profile Image
    JotForm Support

    Answered by Jan on November 01, 2016 at 02:49 PM

    I checked the mail logs and I can see that the notification are being sent successfully to your email.

    You are probably referring to this form (https://www.jotform.com/form/2780739891). I checked the auto-responder email of that form and I can see that the Recipient Email is set to "Name:" which is incorrect. This should be set to "Email" field.

    Please change the Recipient Email of the autoresponder in order to fix that.

    If you have any questions, let us know. Thank you.