Where are my responses to my forms??? they're not arriving in my email box!!!!!

  • premierdepogrl
    Asked on November 1, 2016 at 11:44 AM

    Help!  Help!  Help!  None of the submissions to my form are coming into my inbox - I actually have to get them by logging into my Jotform account - NO BUENO! 

    I see others are having similar issues - has this been resolved?  I already sent in a support request about this and have not rec'd any response.

    HALP!

    Page URL: http://acrreporter.yolasite.com/
  • Elton Support Team Lead
    Replied on November 1, 2016 at 1:21 PM

    We have issues with Gmail flagging emails coming from JotForm as spam so we suggest to check your spam folder and mark those emails as NOT spam so you will continue to receive emails in your inbox normally.

    Example:

    Where are my responses to my forms??? theyre not arriving in my email box!!!!! Image 1 Screenshot 20

    Our team is also working on a solution to overcome this but your help by marking the email as NOT spam would definitely count.

    Thank you!