What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are my responses to my forms??? they're not arriving in my email box!!!!!

    Asked by premierdepogrl on November 01, 2016 at 11:44 AM

    Help!  Help!  Help!  None of the submissions to my form are coming into my inbox - I actually have to get them by logging into my Jotform account - NO BUENO! 

    I see others are having similar issues - has this been resolved?  I already sent in a support request about this and have not rec'd any response.


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    JotForm Support

    Answered by EltonCris on November 01, 2016 at 01:21 PM

    We have issues with Gmail flagging emails coming from JotForm as spam so we suggest to check your spam folder and mark those emails as NOT spam so you will continue to receive emails in your inbox normally.


    Our team is also working on a solution to overcome this but your help by marking the email as NOT spam would definitely count.

    Thank you!