What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I received email that my account is disabled?

    Asked by jdaura on November 01, 2016 at 10:50 PM

    Dear Joseph D'Aura,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

    Page URL:

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    JotForm Support

    Answered by Nik_C on November 02, 2016 at 05:28 AM

    I checked your account and it is on Bronze plan, you can check that in your Usage page:

    Probably you received that email because you reached your limits and since yesterday was first of the month, your limit was reset.

    Your account is active and on good standings.

    If you have further questions please let us know.

    Thank you!