What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: Free plan - Submissions blocked

    Asked by ISPOInternational on November 02, 2016 at 04:26 AM

    Hello, our submissions have been blocked but we have NOT reached the 100 submissions/month yet. It is very urgent that we unlock the forms ASAP!


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    JotForm Support

    Answered by candy on November 02, 2016 at 07:19 AM


    As I've checked you have a Bronze plan. Also, your monthly submissions did not reach the limit yet as the following screenshot:

    Do you refer another account? If so, could you please give us one of the following information below:

    account username,

    account email,

    the form URL

    Waiting for your response.

    Thanks in advance.