URGENT: Free plan - Submissions blocked

  • ISPOInternational
    Asked on November 2, 2016 at 4:26 AM

    Hello, our submissions have been blocked but we have NOT reached the 100 submissions/month yet. It is very urgent that we unlock the forms ASAP!

    Thanks

  • candy
    Replied on November 2, 2016 at 7:19 AM

    Hello,

    As I've checked you have a Bronze plan. Also, your monthly submissions did not reach the limit yet as the following screenshot:

    URGENT: Free plan Submissions blocked Image 1 Screenshot 20

    Do you refer another account? If so, could you please give us one of the following information below:

    account username,

    account email,

    the form URL

    Waiting for your response.

    Thanks in advance.