- shahtAsked on November 02, 2016 at 09:42 AM
We are getting below error when we click on the link from submission and email received.Bandwidth Limit Exceeded
This link has generated too much traffic and have automatically been disabled.
My account (shaht) (firstname.lastname@example.org) type is economy (sliver) and should be be receiving the message.
This is not acceptable since we need this form and submissions to work with oiut issues but his time we have had lot of issues in last couple of weeks.
I hope you have this resolved soon.
- JotForm SupportKevin_GAnswered on November 02, 2016 at 01:17 PM
I have checked most of the recent files in your form and I cannot replicate the problem, I can see the .pdf files are being opened and the .docx files are being properly downloaded:
However, do note that there are limits on the file uploads, here are them:
Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.
Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.
These limits will not reset so I would suggest you to integrate your form with a 3rd party service so you avoid exceeding the bandwidth limit, here are some options for cloud integrations that we have:
Please also share us the link where you're receiving this message, we will reset the limit for your file, but also do note that we can do it once in a lifetime so integrating your form with a 3rd party is the best way to avoid this.
- shahtAnswered on November 02, 2016 at 04:02 PM
That is really surprising, when we try it it does not work but when you (jotform Support Staff) tries it it works.
If I integrate Google Drive right now, will all the current submissions get downloaded to google drive?
- JotForm SupportKevin_GAnswered on November 02, 2016 at 06:06 PM
I have just checked again on your files while logged into your account and I could not find the one with the bandwidth limit exceeded message, all the files I have tested are downloaded or opened in a new tab if they are PDFs.
Regarding to integrate your form with Google Drive you could do it, but the files already submitted on your form will not be sent to the folder in Drive and if you want them to be there you will need to edit the submissions so this will trigger the integration and the files will be sent to the Drive folder.
However, I would like to get the link to the file where you're getting the bandwidth limit exceeded message so I could also restore that file from our end and you could integrate your form to avoid this in the future.