What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Replying to form submissions

    Asked by apgg on November 02, 2016 at 04:24 PM

    When I reply to a form submission via email, it used to go to the person who completed the form. But now it goes to myself. We didn't change anything...How can we get this back to operating the way it was?

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    JotForm Support

    Answered by BDAVID on November 03, 2016 at 12:18 AM

    We apologize for the inconvenience, we had a misconfigured reply-to settings, but our developers have already fixed this issue. I just tested this feature, and it is working fine:

    Let us know if you need more help.