What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Few days ago I installed the custom sender email-adress noreply@reissner-ernst.de. I tested it and it works. But now the sender is again a jotform dom

    Asked by dhebe on November 04, 2016 at 05:21 AM
    Few days ago I installed the custom sender email-adress noreply@reissner-ernst.de. I tested it and it works. But now the sender is again a jotform domain.
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    JotForm Support

    Answered by Chriistian on November 04, 2016 at 05:35 AM

    I see that you have already changed the sender email back to noreply@reissner-ernst.de. Please allow me to inform you that the sender email usually reverts back to the jotform domain (noreply@jotform.com) when there is an issue with the details of the custom SMTP sender. Can you please contact your email service provider and make sure that the SMTP details are correct and up to date? 

    If the issue still persists, please let us know.
    Thank you.

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    Answered by dhebe on November 04, 2016 at 01:56 PM

    The problem is: I can't check the data which I used to set up the custom sender adress because your setting form does not show the used settings. So I can't control it .

    Anyway I want to install an other sender adress: noreply@jures-fachseminare.de
    But do I need this anymore once I'll have installed acustom domain via CNAME.
    See my questions in thread

    1478251435

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    JotForm Support

    Answered by BDAVID on November 04, 2016 at 05:43 PM

    If you need to edit your SMTP settings, here is how: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings