- dhebeAsked on November 04, 2016 at 05:21 AMFew days ago I installed the custom sender email-adress firstname.lastname@example.org. I tested it and it works. But now the sender is again a jotform domain.
- JotForm SupportChriistianAnswered on November 04, 2016 at 05:35 AM
I see that you have already changed the sender email back to email@example.com. Please allow me to inform you that the sender email usually reverts back to the jotform domain (firstname.lastname@example.org) when there is an issue with the details of the custom SMTP sender. Can you please contact your email service provider and make sure that the SMTP details are correct and up to date?
If the issue still persists, please let us know.
- dhebeAnswered on November 04, 2016 at 01:56 PM
The problem is: I can't check the data which I used to set up the custom sender adress because your setting form does not show the used settings. So I can't control it .
Anyway I want to install an other sender adress: email@example.com
But do I need this anymore once I'll have installed acustom domain via CNAME.
See my questions in thread
- JotForm SupportBDAVIDAnswered on November 04, 2016 at 05:43 PM
If you need to edit your SMTP settings, here is how: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings