What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have some of my submissions been deleted?

    Asked by stickerswall on November 04, 2016 at 11:51 AM
    Hi,

    I have noticed my submissions prior to 30th Oct have all been deleted, I used to have thousands of submission data, and not its only showing since 31st Oct.

    If this is the case, surely my upload space should be reduced a lot. Can you please get this fixed. Its urgent.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 04, 2016 at 11:58 AM

    When I checked your account initially I could see there were about 1000 submissions in your account, I have then sent a job to restore those deleted submissions (because of the submissions storage limit, not deleted by you) and I can see the counter shows 39789 now, could you please check your account and confirm us that you can see all your submitted data now?

    We'll wait for your response.