emails not being forwarded

  • cleanoutexpress
    Asked on November 4, 2016 at 1:53 PM

    we have an info email info@cleanoutexpress.com that is set up as a google group and goes to 4 people, we also have greg@cleanoutexpress.com which goes to me.

     

    up until a few days ago the email was sending to info@cleanoutexpress.com fine, now it doesn't send to info@cleanoutexpress.com

     

    when i add greg@cleanoutexpress.com as a email notification it works, is there a reason why it is not even being sent to info@cleanoutexpress.com

     

    its not going to spam, it is currently working when emailing regular but for jotforms it is not sending, can you please look into this?

    it is going to the info@cleanoutexpress.com pending folder

  • Jeanette JotForm Support
    Replied on November 4, 2016 at 3:16 PM

    Since the address info@cleanoutexpress.com is not an actual email recipient , you should not have it as a Sender Email in the settings.

    emails not being forwarded Image 1 Screenshot 30

     

    Rather than that, create the email recipient and also add it to that google group.

    emails not being forwarded Image 2 Screenshot 41