What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help I can't sign in to my account

    Asked by Elizabeth Kincaid  on November 06, 2016 at 04:38 AM

    When I try to sign in a form comes up, I have attached it below. I am currently using a VPN to access my account. However all my support questions have disappeared. 

    I have filled the form in twice, I'm not 100% sure what the questions want to know as I do have a website but it is not attached to the jot form account, although some forms are on our website. 

    I use jot form to run my business so this is a huge problem.

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    JotForm Support

    Answered by Kevin_G on November 06, 2016 at 11:43 AM

    I have checked on our records and could not find an account related to your email address, the one you used to open this forum thread. 

    If you already filled our that form you got then your account should have been reviewed by someone from JotForm support.

    However, if you still are unable to log into your account, please let us know your username so we can further check why your IP address has been banned from our system.

    We'll wait for your response.