What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why has submission not been forwarded to my email?

    Asked by psyloWS on November 07, 2016 at 01:40 PM

    I logged in today to your platform jotform.com and found out about a submission that was done yesterday. 

    I never got an email to notify me on this. 

    We understood that submissions are forwarded to the email automatically. Is this not true? It's the main reason why we are using Jotform! 

    Please advise. 

    Many thanks

    forwarded email Submissions JotForm thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 07, 2016 at 04:03 PM

    That is because the email address wholesale@psylofashion.com was in our bounce list, to avoid future issues like this please read this guide:

    WHY I AM NOT RECEIVING EMAILS