why has submission not been forwarded to my email?

  • psyloWS
    Asked on November 7, 2016 at 1:40 PM

    I logged in today to your platform jotform.com and found out about a submission that was done yesterday. 

    I never got an email to notify me on this. 

    We understood that submissions are forwarded to the email automatically. Is this not true? It's the main reason why we are using Jotform! 

    Please advise. 

    Many thanks

  • Jeanette JotForm Support
    Replied on November 7, 2016 at 4:03 PM

    That is because the email address wholesale@psylofashion.com was in our bounce list, to avoid future issues like this please read this guide:

    WHY I AM NOT RECEIVING EMAILS