why has submission not been forwarded to my email?

  • Profile Image
    psyloWS
    Asked on November 07, 2016 at 01:40 PM

    I logged in today to your platform jotform.com and found out about a submission that was done yesterday. 

    I never got an email to notify me on this. 

    We understood that submissions are forwarded to the email automatically. Is this not true? It's the main reason why we are using Jotform! 

    Please advise. 

    Many thanks

  • Profile Image
    Jeanette
    Answered on November 07, 2016 at 04:03 PM

    That is because the email address wholesale@psylofashion.com was in our bounce list, to avoid future issues like this please read this guide:

    WHY I AM NOT RECEIVING EMAILS