- taikowithtoniAsked on November 08, 2016 at 12:32 AM
I had a form that had HTML on it and it looks like it's broken because the code is showing through...Please help?Page URL:
- JotForm SupportNik_CAnswered on November 08, 2016 at 05:56 AM
I checked your form and the problem is in the name of each product, you see each of your names is consisted of mix of tags and product description:
So if you remove tags, it will show normally:
And you can do that by going to Wizard of your payment field:
And click Edit on each product:
Hope it helps.
Do let us know if you have further questions.
- taikowithtoniAnswered on November 08, 2016 at 11:44 PMHi Nik,
Thanks for your quick response.
I put the HTML in the product name when I created the form because I wanted
to have a product name as well as a description on my form. I didn't see
any form payment wizards that gave me that option, so I added HTML in the
product name as a work around. It used to look like the last screenshot you
attached, but recently changed. Did something change on JotForm?
At the end of the day, I really just want a product title and description
Can you recommend another payment wizard or other feature that can help me
- JotForm SupportJim_RAnswered on November 09, 2016 at 02:44 AM
It used to look like the last screenshot you attached, but recently changed. Did something change on JotForm?
You're correct, iirc this was indeed working before. Using HTML tags on the Product Name should have rendered the HTML tags properly.
However, it appears some changes were rolled out with how these labels are being rendered so I've escalated this to our Devs. Although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.
Can you recommend another payment wizard or other feature that can help me achieve this?
Sadly, after testing several Payment Processors, none of them renders the HTML tags. For the time being, the best we can do is either wait for an update from our Developers OR just follow my colleague's suggestion of removing the HTML tags as a temporary solution so it displays properly at the very least.