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  • Profile Image

    Not seeing campaign details on confirmation

    Asked by DigitalPlanner_SGreen on November 08, 2016 at 11:38 AM

    Hello,

    When the jotform gets submitted we have it being sent to a master email "digitalplanning" it has always been this way, and it has always been that the people receiving the jotform submission could view everything on the form, all the campaign details. As of late something has happened and we are no longer able to see the campaign details. For some fields they populate i.e. e-blasts but thats about it. The creator of the jotform receives a form submission and it shows everything in detail. They have to now forward us that form. Any ideas as to why we can not see the details anymore? See examples I have screen shot. Below.

    Thanks! 

    Page URL:
    https://form.jotform.com/50975207554157

    Screenshot
    seeing campaign details JotForm thanks hello all
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 08, 2016 at 02:23 PM

    Data are not shown inside of your email Notification because value of Campaign Details field is not correct, inside of your email Notification settings. Correct value of that field is {campaignDetails} not {campaignDetails46}.

    You need to remove incorrect value and add correct one. Wrong value is set in Notifier 1 and Notifier 2. Correct value is set inside of Notifier 3 and Autoresponder email.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by DigitalPlanner_SGreen on November 08, 2016 at 03:07 PM

    OK thank you! I do have a follow up question, can I just go and remove the 46 and save it? Also, with the other fields that are having the same issue like newsletters, should they just be {newsletters} and i can remove the number behind them as well?

     

    thank you!!!!

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 08, 2016 at 04:32 PM

    Yes you can just remove the 46. I have inspected your form and I saw that you already removed 46. Correct value of your Newsletter Details field is {newsletterDetails}. That value is also set correctly inside of your Notification. 

    Inside of email Notification settings there is Form Field dropdown list with list of all fields from the form. By selecting a form field, value of that field will be added to Notification.

    Feel free to contact us if you have any other questions.