What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    As soon as I create my products, my payment field disappear.

    Asked by Andreannelr on November 08, 2016 at 02:44 PM

    As soon as I create my products, my payment field disappear.



    This is a re-post of a comment on How to Integrate Form with Paypal

    create field disappear my products
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 08, 2016 at 07:31 PM

    Sorry about that, this temporary issue has been fixed earlier.

    If you're still noticing your Payment Field disappearing when adding Products, just give us the URL/ID of the form you're currently working on so we can have another look.

  • Profile Image

    Answered by popwarner on November 12, 2016 at 07:37 PM

    We are having the same issue. The URL/ID is popwarner and the form name is Mahoney's Holiday Wreaths

    Can you fix this for us

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 13, 2016 at 06:16 AM

    @popwarner 

    I have moved your question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/989070