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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Upload on my form is getting cropped on desktop & mobile

    Asked by TacticalChipmunk on November 08, 2016 at 04:39 PM

    Hi!

    My name is Jordan and I am using a free JotForm on a client' website.  On their site via desktop, as well as mobile, the 'File Upload' section is getting cropped... meaning, when you select 'Upload' button, it gives you your options from which to upload a file, but it is getting badly cropped and not all the options can be seen (even worse via mobile browser).  How can I get all of the upload options to show up and not have them get cropped / cut off, as well as the 'Upload' button once you have selected a file to attach to the form?

    Help?

    Thanks!

    Page URL:
    http://www.tacticalchipmunk.com/user-submissions/

    Mobile Getting JotForm name mobile browser
  • Profile Image
    JotForm Support

    Answered by jonathan on November 08, 2016 at 09:22 PM

    Can you please try first adding the Mobile Responsive widget on your form https://www.jotform.us/form/62015703115139

     

    Then check/test again your embedded form on the website. Let us know if this did not make any difference and if issue remains.

    Thanks.

  • Profile Image

    Answered by TacticalChipmunk on November 14, 2016 at 03:33 PM

    Hi!

     

    I added the Mobile Responsive Widget onto my client's form on their site, which looks MUCH better (the upload options are all now displaying correctly).  However, now the 'Submit' button at the bottom is not displaying anymore.  Please help ASAP.

     

    Thanks!

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    JotForm Support

    Answered by jonathan on November 14, 2016 at 04:25 PM

    Your form https://www.jotform.us/form/62015703115139 does not have a Submit button on itself. That is the reason there was no submit button on the embedded form on the website as well.

    You may want to add first the Submit button on your form.

    Hope this help Let us know if you need further assistance.

     

  • Profile Image

    Answered by TacticalChipmunk on November 14, 2016 at 04:30 PM

    Got it, thank you very much!