What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to unarchive a form

    Asked by hhenry on November 09, 2016 at 10:43 AM

    I have tried several tomes to unarchive the form by pressing the "unarchive" button.  When I do this my screen goes blank and the form is till in the archive file.

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    JotForm Support

    Answered by Jan on November 09, 2016 at 12:37 PM

    We currently don't have any issues in regards to un-archiving a form. Here's a screen capture:

    May I ask what browser are you using? Please try disabling any browser add-ons or extensions that you recently installed. You may also try using another browser to check if it will work or not. The last resort will be clearing your browser cache.

    Let me clear your form cache so that your forms will be refreshed from our servers.

    If the issue persist, let us know. Thank you.

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    Answered by hhenry on November 09, 2016 at 02:44 PM
    The problem was with the web browser that I was using. I was able to complete creating the new form.