What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the email with password reset instructions is not sent?

    Asked by Silverío Martínez  on November 11, 2016 at 11:30 AM

    Buenas tardes. No recuerdo y no encuentro el nombre de ususario. Estoy intentadno recuperar la inforamción por medio de la recuperación de contraseña pero no me llega ningún correo.

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    JotForm Support

    Answered by Kevin_G on November 11, 2016 at 11:49 AM

    I have checked your email address and it was in our bounce list, this is why you were not receiving emails from JotForm.

    I have already removed the email from our bounce list so you can receive emails now again, please use either your username or the email address associated to your account, the email should be sent.