Problems receiving forms by emails

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    boavistacriacao
    Asked on November 11, 2016 at 12:06 PM

    i'm not receiving the forms by e-mail. I already sent a e-mail to the department of security information in the company that I work and they said that the problem isn't here.

     

    Why this is happenig? and How can I fix?

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    david
    Answered on November 11, 2016 at 12:13 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues