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    Google Spreadsheet not populating with request submissions

    Asked by trevthompson on November 11, 2016 at 08:09 PM

    Wondering if there's been any reports in the last day or two of google spreadsheets not populating with new submissions. My Spreadsheet hasn't populated the last two submissions, i just did a test one and it didn't go through to my spreadsheet, but i received the email.

     

    https://docs.google.com/spreadsheets/d/1VSSnX-9XzusRyiEu-9Gz-om8hNY04vlcgmim_lX5adw/edit?usp=sharing

     

    https://form.jotform.com/51046798916164 

     

     

    Page URL:
    https://form.jotform.com/51046798916164

    Screenshot
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    JotForm Support

    Answered by EltonCris on November 12, 2016 at 12:48 AM

    Hi,

    Did it stop working after you made modifications in your Google Spreadsheet? If yes, the modifications might have broke down the integration.

    If it just stopped working, it could be due to occasional delays with syncing the submissions data to Google Spreadsheet most probably due to the number of requests we are receiving daily but rest assured it should come to its destination once queued are cleared up.

    If the integration is still not working for over a day, unfortunately, re-integration is required to make it work again. Simply delete the existing integration and integrate the form again with Google Spreadsheet. This would create a new spreadsheet file.

    Thanks!

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    Answered by trevthompson on November 14, 2016 at 01:44 PM
    bummer.. will I lose all the data I've had over the last year and a half if
    I have to re-integrate? will it update the new spreadsheet with all the old
    data?
    Thanks,
    trevor
    trevor thompson
    managed services consultant l sprinklr
    the most complete enterprise social technology in the world
    m: (425)891-9171 skype: trevor.s.thompson twitter: @trevthompson12
    "the most powerful technology in the market"

    - forrester research
    ...
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    JotForm Support

    Answered by david on November 14, 2016 at 02:35 PM

    Removing and integrating the form will sync the current data from your JotForm account.  All previous submissions will be added to the new sheet if they are present in your JotForm account, which it looks like they are.