What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What sorts of files are included in "upload space"?

    Asked by uvacgh on November 14, 2016 at 11:07 AM

    Looks like I have run out of "upload space". Can you please tell me what sorts of files are included in this? I have deleted numerous forms and submissions in an attempt to make room, but it looks like the space is still exceeded. 


    Thank you.

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    JotForm Support

    Answered by Kiran on November 14, 2016 at 12:10 PM

    I see that your account is holding Storage subscription plan that lifts the limit of storing 100 submissions in the Free subscription plan only. The free subscription plan allows storing only 100MB of files that are uploaded through your forms. All the files uploaded to the forms will be counted in the storage space. 

    I see that your account is currently occupying about 450MB of storage space. In order to clear the storage space of your account, you'll need to delete the submissions from the forms that are having upload fields. If you need to store more files in your account, it is required to upgrade your account to a paid subscription plan.

    Hope this information helps!