- diabetesedAsked on November 14, 2016 at 12:10 PM
We have a 101 test questions form and there are few individuals that say they have not received the results via email after submitting the test. I do see their submission of the test.
How can I send them their results if for some reason they don't receive them?
- BorisAnswered on November 14, 2016 at 12:41 PM
If your users didn't receive their autoresponder emails, they may have entered their emails incorrectly, or their spam filters might have flagged the emails as spam.
Probably the easiest way to send them their answers again is directly from the submissions page of your form, by using the Forward button to forward them their submission data and entering their address as the recipient:
This button is available on the submissions pages of your forms:
If you experience any further issues with delivery of your emails to them, Susan, please do send us their email address(es) and we'll be happy to check it out from our end. Please let us know how it goes.
- diabetesedAnswered on November 14, 2016 at 02:22 PM
This only shows what they submitted, it doesn't show the answers to their test questions. Then I went to the JotForm Quiz area where my answers are set for the quiz and I see her submission and answers but there is no way to send them to her unless I export them to a csv file, but then I don't see the answers.
- JotForm SupportNik_CAnswered on November 14, 2016 at 03:46 PM
I checked our logs and I see that submissions were sent normally, with questions and answers:
I sent one test submission as well:
Also, I checked submissions and it is showing normally there:
Are you facing this issue in new builder only?
We'll wait for your response.
- diabetesedAnswered on November 14, 2016 at 03:59 PM
I just need to send one user the answers to her submission. I received her submission, but when I sent that to her it didn't show the answers. I'm not sure what you mean by new builder?
- JotForm SupportBDAVIDAnswered on November 14, 2016 at 06:35 PM
Unfortunately, the quiz form app does not have the option to email results to the person who submits the form. https://www.jotform.com/help/289-Turn-your-form-into-a-Quiz-or-Exam-
- JotForm Supportashwin_dAnswered on November 14, 2016 at 10:40 PM
I have moved your feature request to a new thread so that we can address it separately. You will be answered here: https://www.jotform.com/answers/990173