What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why field's value is not showing in Notification email?

    Asked by TrimDownTheHound on November 14, 2016 at 04:12 PM

    Hi,

     

    I have had this form on my page forever.  Just today I decided to change out the ADDRESS field to one that is itemized (street, city, state, zip) rather than the box (which is what I have had all along).

     

    The problem is that in testing the form, the address is accepted but when I receive the notification email the address does not show up there.  It is showing up on the Jotform platform.  Any thoughts?

     

    Thanks

    Rachel

    Page URL:
    http://www.trimdownthehound.com/

    Screenshot
    email JotForm address field problem thanks
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 14, 2016 at 06:02 PM

    The problem is in the name of the address field, the name is:

    And in your notification is like this:

    I change that for you to match the field's name, so please give a try and let us know if the issue persists.

    Thank you!

  • Profile Image

    Answered by TrimDownTheHound on November 15, 2016 at 08:05 AM

    Hi Nik,

    So it was the addition of the "17"?  Funny I looked at "Notification" figuring it had to be something there and totally missed that.

    Thank you so much.  I tested it now and it works.  I really appreciate this.

    Sincerely

    Rachel