Why field's value is not showing in Notification email?

  • Profile Image
    TrimDownTheHound
    Asked on November 14, 2016 at 04:12 PM

    Hi,

     

    I have had this form on my page forever.  Just today I decided to change out the ADDRESS field to one that is itemized (street, city, state, zip) rather than the box (which is what I have had all along).

     

    The problem is that in testing the form, the address is accepted but when I receive the notification email the address does not show up there.  It is showing up on the Jotform platform.  Any thoughts?

     

    Thanks

    Rachel

  • Profile Image
    Nik_C
    Answered on November 14, 2016 at 06:02 PM

    The problem is in the name of the address field, the name is:

    And in your notification is like this:

    I change that for you to match the field's name, so please give a try and let us know if the issue persists.

    Thank you!

  • Profile Image
    TrimDownTheHound
    Answered on November 15, 2016 at 08:05 AM

    Hi Nik,

    So it was the addition of the "17"?  Funny I looked at "Notification" figuring it had to be something there and totally missed that.

    Thank you so much.  I tested it now and it works.  I really appreciate this.

    Sincerely

    Rachel