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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting the application emailed to us

    Asked by poshpetsrescue on November 15, 2016 at 09:56 PM

    please respond via email Mslondonspets@aol.com

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    JotForm Support

    Answered by ashwin_d on November 15, 2016 at 11:10 PM

    Hello poshpetsrescue,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should not have any issue in receiving submission emails. I did check our email logs and found that email address MsLondonspets@aol.com was in our bounce list but one of my colleague have already removed it and answered you in the following thread:  https://www.jotform.com/answers/991008-why-am-I-not-getting-copies-of-applications-to-my-email#2 

    Since my colleague have already removed your email address from our bounce list, it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    Answered by poshpetsrescue on November 15, 2016 at 11:44 PM
    why can I not see this
    You can try enabling PDF as attachment on your email notifications in order to see if this will resolve the problem. Simply edit your form, click Emails > Advanced > PDF Attachment > Yes
    Linda Vetrano
    Posh Pets Rescue
    Find us on Facebook!
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    JotForm Support

    Answered by ashwin_d on November 16, 2016 at 02:21 AM

    Hello Linda,

    Do you mean to say that you want to enable PDF attachment? Please check the screenshot below how to enable PDF attachment in submission emails:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!