I am having issues with my encryption key.

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    Julie Gaudiosi
    Asked on November 16, 2016 at 11:14 PM

    I am having issues with my encryption key.

    Can we delete it and get a new one? If you lost the key, but want to have the forms receiving the data in encrypted manner the best thing to do is to contact us (simply leave the comment bellow) and we will see to have your public key removed manually - which will allow you to add a new pair of private and public keys to your account.

    This however means that your old data will not be accessible to you any more - even if you find the private key you lost at some other time.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    Answered on November 17, 2016 at 02:35 AM


    Yes you can delete the key and get a new one. You can follow this thread for more details on how to generate a new key: https://www.jotform.com/answers/738343-Please-reset-or-delete-our-existing-key-so-that-I-may-generate-a-new-one-and-start-from-scratch-

    But, please be noted that if you have previously encrypted data,  the new key that you will generate will not decrypt the old data. 

    Do contact us again if you have questions.