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  • Profile Image

    Cant seem to change email address for my replies?

    Asked by jamesfdowning on November 17, 2016 at 03:31 AM


    Im trying to change the email address that my replies get sent too.

    Ive gone into emails and changed notification 1 to the new email address

    but replies still go to the old email.

    Any help would be appreciated.

    Thank you




  • Profile Image
    JotForm Support

    Answered by Nik_C on November 17, 2016 at 03:48 AM

    I wasn't sure if you want to change reply address for your Notifier or Autoresponder.

    For Notifier this is your setup:

    For 1st Autoresponder:

    And for the 2nd Autoresponder:

    Is that the problem you have? 

    Is that the email address you set up?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by jamesfdowning on November 17, 2016 at 03:52 AM


    If I'm honest I don't understand the difference.

    I want to receive the submissions  to sharronfitzpatrick@hotmail.co.uk

    and have the submitter recieve a confirmation of the submission

    That's all really.

    How should I set it up please?


  • Profile Image
    JotForm Support

    Answered by Nik_C on November 17, 2016 at 04:07 AM

    Thank you for explaining.

    This is what you need to do.

    You will create one Notifier:

    And set Recipient to be the email address:

    This will make all submissions go to that email address.

    And you will create one Autoresponder so your submitters will receive the submissions when they fill it:

    For Autoresponder is only important to have an email field on your form.

    At the end this is what you should have under Email option:


    Hope it helps.

    If you have any additional questions please let us know.

    Thank you!

  • Profile Image

    Answered by jamesfdowning on November 17, 2016 at 04:20 AM

    Hi thanks for the help :)

    Ive done that right I think but when I test email still get them to my old address

    not sharronfitzpatrick@hotmail.co.uk


  • Profile Image
    JotForm Support

    Answered by John_Benson on November 17, 2016 at 06:40 AM

    Hello James,

    Try filling up your form and click the Submit button, do it manually. The reason you're receiving the email notifications to the old address is because whenever you click the Test Email button it will send by default to the account owner email address which is jame***owning@hotmail.co.uk. Here's my screenshot:

    After clicking the Test Email, it will automatically send it to the account owner email. Hope that helps. If you need further help, please contact us again. We'll be happy to assist you. :)

    Thank you.