What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving e-mails for a particular form

    Asked by VIVYB on November 17, 2016 at 07:27 AM

    Hi there

    can you let me know why i am not receiving e-mail notifications from people filling out this form


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    JotForm Support

    Answered by candy on November 17, 2016 at 07:42 AM


    I have checked your account and your form.

    I have seen that all submission emails has been sent successfully to your email address VIVY@SOULNETWORK.CO.UK as the following link of your history: https://support.jotform.com/myaccount/history 

    I recommend you to check your SPAM/JUNK folder of your email and mark noreply@jotform.com as NOT SPAM.

    If you need further clarification, do not hesitate to contact us.