Not able to send the form out.

  • sim@cubetwentyone.com
    Asked on November 17, 2016 at 8:29 PM

    Hi There,

    I am having a problem with one form that I have created here: http://www.cubetwentyone.com/ics-checklist

    This form previously was fine of sending out email notification to the group email, however in the past 2 days this has failed. 

    Could you please let me know what causing the issue here?

    I appreciate for prompt response

    Regards

    Sim

    Page URL: http://www.cubetwentyone.com/ics-checklist
  • Chriistian Jotform Support
    Replied on November 17, 2016 at 11:01 PM

    I checked your email history and it looks like the email notifications were sent to the specified address successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Not able to send the form out Screenshot 20

    Can you please check if the emails were sent to the spambox? If they are, please mark them as Not Spam to resolve the issue. Also please make sure that noreply@jotform.com is in your trusted senders list.

    If the issue persists, please let us know.
    Thank you.