Not able to send the form out.

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    Asked on November 17, 2016 at 08:29 PM

    Hi There,

    I am having a problem with one form that I have created here:

    This form previously was fine of sending out email notification to the group email, however in the past 2 days this has failed. 

    Could you please let me know what causing the issue here?

    I appreciate for prompt response



  • Profile Image
    Answered on November 17, 2016 at 11:01 PM

    I checked your email history and it looks like the email notifications were sent to the specified address successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Can you please check if the emails were sent to the spambox? If they are, please mark them as Not Spam to resolve the issue. Also please make sure that is in your trusted senders list.

    If the issue persists, please let us know.
    Thank you.