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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to send the form out.

    Asked by sim@cubetwentyone.com on November 17, 2016 at 08:29 PM

    Hi There,

    I am having a problem with one form that I have created here: http://www.cubetwentyone.com/ics-checklist

    This form previously was fine of sending out email notification to the group email, however in the past 2 days this has failed. 

    Could you please let me know what causing the issue here?

    I appreciate for prompt response

    Regards

    Sim

    Page URL:
    http://www.cubetwentyone.com/ics-checklist

    send the form the form not able problem email notification www one form
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 17, 2016 at 11:01 PM

    I checked your email history and it looks like the email notifications were sent to the specified address successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Can you please check if the emails were sent to the spambox? If they are, please mark them as Not Spam to resolve the issue. Also please make sure that noreply@jotform.com is in your trusted senders list.

    If the issue persists, please let us know.
    Thank you.