Can I integrate Google Spreadsheet with the Bronze plan?

  • Profile Image
    AMI2017
    Asked on November 18, 2016 at 09:34 AM

    Hi, when I was using the free service my results published to a google doc I could share with my team. Since upgrading to the monthly bronze package I seem to no longer have that function. Could you let me know if this is still available to me and how I can set it up?

    Thanks

  • Profile Image
    owen
    Answered on November 18, 2016 at 09:52 AM

    Hi,

    I checked the only form you have and as far as I see you have indeed integrated your form with Google Spreadsheet:

    If you could let me know which submissions are not generated to the Spreadsheet I can make them deliver. However, if submissions are no longer passed to Spreadsheet I suggest you to remove the current integration and reintegrate it again. Please note that when you reintegrate a new sheet will be created on your Google Drive and new submissions will be passed on that particular sheet after on. 

    Please test if the new submissions are no longer passed to make sure this is not a temporary issue. Let us know if reintegrating does not solve it as well.

    Feel free to contact us again if you need any further assistance.