What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get my client the Encryption key without me knowing it?

    Asked by ktForms15 on November 18, 2016 at 01:01 PM
    I'm in the same situation as Hippodaddy and I don't want to know the encryption key to safeguard myself from any troubles down the line. My employment application requests the ssn. So I can't have access to that kind of information, only my client can. How can I give them 100% access with an encryption key and 0% access to myself?
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    JotForm Support

    Answered by Welvin on November 18, 2016 at 01:19 PM

    Please try the following method:

    1. Add your client as your sub-account user: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User. Make sure to allow edit permission.

    2. Ask your client to enable the encryption in the form. The form builder should prompt them to get a key. Tell them to let Jotform system to generate the key as opposed to providing their own key. 

    Please get back to us if ever your client will encounter an error.