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    Asked by goldencarrot on November 19, 2016 at 04:03 PM

    Gcpromo16 is not working on my business subscriber form. please help

    I even saw in another forum solution to try cloning the form. that didn't make it start working either

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    JotForm Support

    Answered by Jim_R on November 19, 2016 at 10:19 PM

    I checked the page you included on your post http://www.goldencarrots.com/sign-up and confirmed this is the form you're currently working on https://www.jotform.com/62850725878166

    I was a able to see the issue you're describing, the coupon looks valid but it doesn't change the price of the first 3 items you included in the coupon.

    So I cloned your form and recreated that same coupon, and it worked. Here's how it went from my perspective:

    I would recommend you do the same - Just delete the coupon then re-add it on your Paypal Payment field to see if that will help.

    If the issue persists, just get back to us so we can have another look.