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  • Profile Image

    image not showing on PDF submission

    Asked by redgatefinance on November 21, 2016 at 09:44 AM

    Hi there,

    I have a logo at the tome of my form which does not show up in the PDF attachment that the user receives.  Can anyone advise me on how to fix this please?  I have attached a screen shot to show that I just get an empty box showing up.

    Ideally i would love for the PDF to look exactly as it looks on the 'submissions' screen, is this possible?

     

     

    Page URL:
    https://form.jotformeu.com/redgatefinance/expense-form

    Screenshot
    PDF submission image not showing Submissions love pdf attachment attached
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 21, 2016 at 10:37 AM

    You can reset the design, so you will get the default design of the PDF submission, example:

    Let us know if you need more help.