What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Zapier: Bargle. Wehit an error creating a a contact. :-( Error:

    Asked by LegacySolarCoop on November 21, 2016 at 11:54 AM

    Do I have to set UTF somewhere? My Zap isn't working 

    Hi there. I am using Zapier to link JotForm to Highrise. Unfortunately, when I test set up I get the following error:

     

    Bargle. We hit an error creating a a contact. :-( Error: 

    Do you know what this might mean? Do I have to turn on UTF-8 encoding in Jotform someplace? I'll add a link to one of my forms below. But really I'd want to do whatever is needed for all of them.

    Page URL:
    https://www.jotform.us/form/62736287260157?preview=true

    zap zapier error
  • Profile Image
    JotForm Support

    Answered by Mike on November 21, 2016 at 01:44 PM

    Please try the following:

    1) Use a Full Name field type on your form.

    2) Submit a test form entry with filled Full Name field.

    3) Test the integration once again to see if that makes any difference.

    Thank you.

  • Profile Image

    Answered by LegacySolarCoop on November 21, 2016 at 03:29 PM

    It was a while back but I was pretty sure that reason I switched from the Full Name field to a text field that I called Name was because HighRise couldn't import the 2 fields (First Name Last Name) as one. But I switched it out to try anyway. And sure enough, this time the error I receive was this: Bargle. We hit an error creating a a contact. :-( Error: 

    Required field "Full Name" (name) is missing.

  • Profile Image
    JotForm Support

    Answered by Jim_R on November 21, 2016 at 07:04 PM

    Hello, I'm afraid I failed to reproduce this error you're reporting to us. To top it off, it also worked even while using the actual Full Name field as opposed to using a plain Textbox. Here's how it went from my perspective:

    You will see that I'm using Zapier to link JotForm with Highrise. I only pushed 2 fields for testing purposes - the Full Name and Email fields. I had to manually run the trigger for testing purposes since there's a delay before Zapier runs it but in an actual use case, the zap should trigger after a few minutes. Afterwards, the contact was pushed to my Highrise account as intended.

    I'm assuming when you said "It was a while back but I was pretty sure that reason I switched from the Full Name field to a text field that I called Name was because HighRise couldn't import the 2 fields (First Name Last Name) as one." you're referring to this thread https://www.jotform.com/answers/940751

    Keep in mind that the thread above is about JotForm to Highrise integration, meaning our in-house integration with Highrise.

    On the other hand, the topic we're discussing right now is with Zapier acting as the bridge (middleman). I would recommend you double check your current zap integration and see if you might have missed something. Re-doing the Zap might help as well.

  • Profile Image

    Answered by LegacySolarCoop on November 23, 2016 at 10:50 AM

    The solution was to not "pull" from a hidden field, but to just add that text to the integration. 

  • Profile Image
    JotForm Support

    Answered by Mike on November 23, 2016 at 12:11 PM

    Thank you for your update. We are glad to hear that the issue is solved.