What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I free up submission storage from my account?

    Asked by ciocm on November 21, 2016 at 04:11 PM

    I have a free account. To keep it free, I've tried deleting forms (thereby deleting submissions - or so I thought) but my account is still blocked. I suppose deleting a form doesn't necessarily delete submissions?

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 21, 2016 at 07:54 PM


    That's right. Deleting the form or the submissions data will not affect the submission counters. The submissions counter will only reset every first day of the following month. Example, next submissions reset would be on December 01, 2016.

    For the form usage, disabling the form or archiving the form will not count towards its limit so feel free to disable or archive the unused forms to reduce the counter.

    Let us know if you have further questions.