What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Form Suspended

    Asked by comealive on November 22, 2016 at 06:13 AM

    We have a paid-for monthly subscription with Jotform but see the account is suspended. Please activate immediately.

    form suspended JotForm Activate monthly subscription a
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    JotForm Support

    Answered by owen on November 22, 2016 at 06:40 AM

    Hi,

    Your account with the username "comealive" is currently active. As far as I have seen you have just upgraded your account today. Through checking our logs about your account I can see the auto suspension log. This was probably caused by the monthly limits before you upgraded your plan. When you exceed the limits your account is suspended until the 1st of next month. 

    However, upon your upgrading everything came back to normal and you are available to use your paid account without a problem as of now. We are sorry for the inconvenience that is caused by this. 

    Feel free to contact us whenever you need assistance. We are glad to be helping you.