What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my uploads are coming in excel files only?

    Asked by eshriner on November 23, 2016 at 09:36 AM

    All of my uploads are coming in as xml files instead on docx files!!! Last month, the same files came in correctly, this month they are all xml files. 

     

    What happened?????

    Page URL:
    http://pumc.org/message.php?topicID=41552

    uploads xml docx same
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 23, 2016 at 09:56 AM

    I checked your submissions and I see that files are in doc/docx:

    I checked few of your email submissions as well and uploads are in doc/docx as well. So I'm not sure if the issue persists or if you had something else in mind?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by eshriner on November 23, 2016 at 12:21 PM

    THey appear to be docx files, but when I download them, they are .zip files that contain nothing but xml files. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 23, 2016 at 01:18 PM

    My apologies, this issue should be resolved now. 

    I just tested in your form and it worked fine:

    Please let us know if you have further issues.

    Thank you!