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    How to set up notification for an unchecked box?

    Asked by LegacySolarCoop on November 23, 2016 at 10:09 AM

    We have a field on our forms that says: Uncheck this box if you would prefer to not receive email notifications about membership.

     

    So the default is to receive email communications, but they have the choice to uncheck the box if they do not want to receive information by email. So it is very important that we KNOW if they unchecked the box. But as it stands, if they uncheck the box, no info comes through at all. (Naturally.) 

     

    Can you recommend a way to set this up so that is is really clear if they uncheck the box?

    Page URL:
    https://form.jotform.com/62526170759158

    unchecked box check box radio button
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    JotForm Support

    Answered by Mike on November 23, 2016 at 11:48 AM

    You might consider replacing the Check Box field with a Radio button field. This way the data will be included into email.

    Thank you.

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    Answered by LegacySolarCoop on November 24, 2016 at 11:47 AM

    But a person can't uncheck a radio button when there's only one choice.

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    JotForm Support

    Answered by Jan on November 24, 2016 at 12:16 PM

    You can set the "Hide Empty Field" option in the notification wizard. In this way, if the "Uncheck this box if you would prefer to not receive email notifications about membership." field is unchecked, it will still be included in the notification message. Here's a guide:

    1. Click the "Emails" button in the toolbar.

    2. Select the Notification and then click the "Edit" button.

    3. Go to the "Advanced" tab and then toggle the "Hide Empty Field" switch. Set it to "No" and then click the "Save" button.

    Here's how it'll looks like in the notification:

    Hope that helps. Thank you.

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    Answered by LegacySolarCoop on November 30, 2016 at 04:40 PM

    That seems like it might be what I need. And if they DO check the box it will say so?

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    Answered by LegacySolarCoop on November 30, 2016 at 05:03 PM

    I'm not sure if this is right. I just tested a form and DID check the box and I didn't received any notification that it was checked. Just the label comes through. Seems I get the same info whether it is checked or not. So better to have NO info if it isn't checked, that way I know.

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    JotForm Support

    Answered by Jan on November 30, 2016 at 07:05 PM

    If you disabled the Hide Empty Fields option, the "Uncheck this box if you would prefer to not receive email notifications about membership." field will appear in the email whether it is checked or unchecked.

    If it is checked, the label and the answer will show. Here's what it'll look like:

    If it is unchecked, only the label will appear.

    You can just use the "Checklist widget" if you want to receive an email that indicates whether it is checked or unchecked.

    Hope that helps. Thank you.