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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access form. It says DNS address could not be found.

    Asked by m1hunter on November 23, 2016 at 11:32 AM
    I am getting this error message please help.   This site can’t be reached

    form.jotform.com’s server DNS address could not be found.

     

    DNS_PROBE_FINISHED_NXDOMAIN
    Page URL:
    https://form.jotform.com/63266119691158

    My Forms JotForm message dns site
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    JotForm Support

    Answered by ashwin_d on November 23, 2016 at 12:58 PM

    Hello m1hunter,

    I did check your form and it seems to work as expected. I was able to submit is successfully. Please check the screenshot below:

     

    It could be issue related to your DNS cache. I would suggest you to please flush your DNS and see if that solves your problem. You may like to take a look at the following guide on how to flush DNS:  https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by m1hunter on November 23, 2016 at 04:23 PM

    I had to flush my DNS Cache what causes this to happen?

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    JotForm Support

    Answered by Welvin on November 23, 2016 at 07:54 PM

    This is a common error on most browsers. The following page should help you understand this error: https://www.wiknix.com/how-to-fix-dns_probe_finished_nxdomain-in-chrome/